Comments on: Another not so good user experience http://phelanriessen.com/2010/06/09/another-not-so-good-user-experience/ From the mind of Phelan Riessen Wed, 10 Aug 2011 21:56:14 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Michael Bastos http://phelanriessen.com/2010/06/09/another-not-so-good-user-experience/comment-page-1/#comment-90 Michael Bastos Mon, 09 Aug 2010 23:34:17 +0000 http://phelanriessen.com/?p=402#comment-90 I think it's interesting that you are pointing out design flaws in their architecture. Check out this article that came out about a story I remember reading about a while back. http://www.fastcompany.com/blog/cliff-kuang/design-innovation/how-self-defeating-corporate-design-process-one-designer-finds-ou Basically this designer Dustin got so fed up with the American Airlines site after his experience that he emailed their design team and gave them a brand new design look on what they needed to do to change their site. The irony is that he actually got an anonymous response stating that there was too much politics on the site in order for any real design change to get done. I loved it because here was a customer telling the company that they needed to change their design flaws by giving them something great to go off of, something that millions of other people couldn't say with more than words and they just ignored it until twitter blew the story out of the water. The funny part is the site is still there and it still sucks. Michael I think it’s interesting that you are pointing out design flaws in their architecture. Check out this article that came out about a story I remember reading about a while back.

http://www.fastcompany.com/blog/cliff-kuang/design-innovation/how-self-defeating-corporate-design-process-one-designer-finds-ou

Basically this designer Dustin got so fed up with the American Airlines site after his experience that he emailed their design team and gave them a brand new design look on what they needed to do to change their site. The irony is that he actually got an anonymous response stating that there was too much politics on the site in order for any real design change to get done. I loved it because here was a customer telling the company that they needed to change their design flaws by giving them something great to go off of, something that millions of other people couldn’t say with more than words and they just ignored it until twitter blew the story out of the water. The funny part is the site is still there and it still sucks.

Michael

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