Archive for the ‘usability’ Category
Another not so good user experience
One doesn’t have to travel too far on the Internet to find all kinds of usability wonkiness. However large corporate sites should have enough resources to make the user experience a good one. Recently, I was researching for mobile affiliates and came across AT-T’s affiliate page so I promptly filled out the request form to be an affiliate. What I got for the confirmation page was surprising or worse yet absolutely the most uneventful thank you page ever. The registration form sends a request but the confirmation page is its own page. The only way you can tell if it worked or not is when you refresh the page and it asks if you want to resend form data. Thanks AT-T for the uneventful affiliate confirmation request with nary a thank you page or even a friendly email confirmation. Don’t mind me as I spam your form until I get approved or get my IP address banned from your site. You should be able to do a little better than this.
Worst. Confirmation. Page. Ever.
If you’ve ever made a change of address on the California DMV website you’ll know what I’m talking about. For such an important website and especially for something that involves changing such crucial information you’d think they would have a better thank you confirmation page then this. Seriously.