How to stop AT&T from sending mailers and advertisements

AT&T has been sending me relentless amounts of AT&T U-verse letters in the mail without any opt-out addresses to respond to. After a quick search on the Interwebs, I found this post on how to opt out of AT&T’s mailers.

Although the post had some great information I still don’t think it should be this hard to opt-out.

Please comment below if you know a better way to opt out. In the meantime here’s a few different methods from their post if you are a current AT&T customer:

  • Contact Information to address concerns- clicked on contact us- NO PHONE NUMBER. -but buried in text is a list of phone numbers –Contact
  • Email-Please e-mail us at  privacypolicy@ATT.com or write to AT&T Privacy Policy Manager, 208 South Akard, 27th Floor, Room 2750.04, Dallas, TX 75202 to address any concerns you may have about our privacy practices and policies.

If you are a not a AT&T customer:

Determined to be opt out, I emailed AT&T at their privacy policy email asking them how would be the best way to remove an address from their ad campaign. Surprisingly, I received a quick response from them in about 25 minutes. Their email said:

Thank you for writing the AT&T Privacy Policy Mailbox. Please provide your wireless telephone number and mailing address and we will process your request.

While we will strive to honor your request, you may receive an occasional mailing. To the extent that you receive unwanted U.S. Mail from any source, it is hoped you can make it available to a paper recycling program.

Sincerely,

AT&T Privacy Policy Inbox Manager

I promptly replied back with the respective information and received another email the next day confirming the removal:

Thank you for providing the requested information. Your request for Do-Not-Mail has been submitted for AT&T. Please allow up to 30 business days for the process to complete.

Sincerely,

AT&T Privacy Policy Inbox Manager

Kudos to AT&T for having a process to get names and addresses removed from their mail list, but seriously it shouldn’t be this difficult. In this day and age of automation this process should be much much easier.

Comments

comments

4 replies
  1. Joe
    Joe says:

    I finally got it. Log into your AT&T account. Click on profile. Click on Market Preferences. Untick the boxes in the General Marketing section. Click Save Changes.

  2. don
    don says:

    I had to do this after calling them at least 5 times as there was no competent training to simply have this e-mail address to be given to those asking not to receive any further mail. Further it would be much simpler and cost effective to simply call ATT and press a number to opt out of any further mailings, only having to give them your address.
    How much of customers bills is being spent on the mailing out advisement to those who wish not to receive them either in the first place or anymore? When I had ATT; I would even continue to receive their advertising. ***If your reading this and feel the same way copy all of this and send an email “privacypolicy@att.com” or give them a call “1 888 580 5255” and state what you just read and that you feal the same way. With more persons we will accomplish this. “It should not be this difficult.” Why waist customers money, paper, and others time?

  3. Ed Stephens
    Ed Stephens says:

    Well, it may have worked for a time but no more since my mail to the opt-out address above was returned; unable to forward. So no one at AT&T knows where it should be sent? Clearly AT&T doesn’t want to accommodate consumer requests to avoid being solicited, for if they did, they would make it easy to be removed from their mailing list. What AT&T is saying is f-you.

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